Ryanair wants to be Amazon of travel

“And, in what Jacobs describes as the ability to “crowd source ideas from customer feedback”, it will launch a ‘rate my flight’ function on its mobile app, where customers can leave instant feedback after landing, alongside an Amazon-style one tap payment option where customers can pay for services such as express security checks and upgrades.”

Ryanair: ‘We want to be more like Amazon and Ikea than other airlines’

Rayanair voice services

“Ryanair – Europe’s Favourite Airline customers will soon be able to use their #voices to search for and book flights and hotels. Their service goes one step further by integrating voice recognition across the #site and #app to allow customers to perform a range of actions including flight searches.

Further updates include a ‘Get me home’ feature on the app, allowing users to find their best route home and next available flight.”

Ryanair unveils voice-controlled booking in customer service focus